Saturday, March 17, 2012

The Service at Koi

I’ve talked a lot about my favorite Koi dishes (salmon carpaccio, creamy rock shrimp, spicy tuna on crispy rice) and recently wrote about my favorite Koi cocktails (lychee martini!) but I think it’s time to give props to the incredible service I’ve gotten every time I’ve gone. First, I’ve never had to wait for a table when I had a reservation. Not once! That rarely happens. Especially at LA hotspots like Koi that frequently have celebrities show up who might take your place in line for a table.  But unlike other celebrity hotspots, Koi never makes me feel like I’m less important or less valuable.

Koi is great at honoring requests for specific tables (especially if you call in advance). I particularly like the patio half-circle booths, but then again, so does everyone else. But so long as I request it when I make my reservation, I always get one!  I love restaurants that keep their promises.

I’m always so pleased by my servers’ knowledge and charisma. Since I’m quite familiar with the menu I always ask my server lots of questions about the specials and they always seem to know what to recommend to me based on what my favorite dishes are. I’ve also noticed that the servers always seem available, but they don’t hover. They don’t make you feel like you need to rush. Plus, if you order a lot of dishes, they’re great at timing it so that not everything comes out at once (which means you have to eat the hot items first). Furthermore, I’ve dined here on occasion with a friend of mine who has dietary restrictions and they’ve been very accommodating to her needs.

Plus–the bathrooms are always tidy! Not all restaurants can manage that (and I’m so grossed out when they can’t) so props to Koi!

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One Response to The Service at Koi

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